OVERVIEW

Before we start any website design or app development project, we will create detailed wireframes for the entire site architecture, allowing you to visualise the site map and features. Wireframes allow us to analyse the site from the end users’ perspective, spotting potential issues before we move along to the more time-intensive design, front-end coding and back-end development phases.

 

In summary, the wireframing process helps to simplify the website build, allowing for a smoother and usually quicker web design process, ironing out any potential issues before they arise.

UX Design

Great customer experience design is about injecting purpose and empathy into everything your company does. McKinsey research has shown that 70 percent of buying experiences are based on how the customer feels they are being treated—and a large part of that has to do with showing the customer you (as the brand) care about them, and value their business.

 

Any Brand Can Elevate Customer Experience

 

Customer experience design is an effective way to grow a company’s bottom line by putting the customer first, above all else. And any brand—B2B or B2C—can do this. If customers are happy and delighted with their buying experience, they will become loyal advocates for your brand and help you expand your market share.

 

That’s the beauty of XD: Your customers hold the key to your success. The best companies don’t over-market with Black Friday sales, catchy jingles or expensive Super Bowl ads. They deliver extraordinary experiences for their customers and get rewarded with loyalty and affinity.

 

Adopting practices that elevate the customer experience will undoubtedly produce a return on investment and provide a steady foundation upon which your brand can continue to grow.

OUR PROCESS

 

Everything we design and develop is built using in-depth research and analysis of your market, customers, opportunities and competition. This helps us to define a series of goals for your brand . We then follow a phased approach to deliver your project that includes sketched ideas and brainstorming, the production of wireframes, static designs, campaigns, copy and user testing.

 

It doesn’t stop there, with ongoing support ensuring your website continues to deliver results. We monitor, review and analyse how successful your website is performing, making sure it is delivering on its core goals.

 

‘Would I recommend them? YES! But only with reluctance, emmersion is the secret ingredient that you really do not want to share with anyone.’

Rajeev  – SYMPHONY

HOW WE CAN HELP

 

‘What are you trying to achieve and how can we help deliver this’. This is what we ask and look to define in order to deliver on our promise to help your business grow. Are you trying to generate more sales, increase qualified leads, build customer awareness or improve conversion rates? Once we understand what you are trying to achieve we devise a strategy to realise this.

 

‘We are currently working with emmersion and they are a real pleasure to do business with. We love their creativity and flexible working nature, we feel in very safe hands.’

 

-Dawn.