Any Brand Can Elevate Customer Experience


Customer experience design or UX Design is an effective way to grow a company’s bottom line. By putting the customer first, above all else. And any brand—B2B or B2C—can do this. If customers are happy and delighted with their buying experience, they will become loyal advocates for your brand and help you expand your market share.


Adopting practices that elevate the customer experience will undoubtedly produce a return on investment and provide a steady foundation upon which your brand can continue to grow.


That’s the beauty of UX: Your customers hold the key to your success. The best companies don’t over-market with Black Friday sales, catchy jingles or expensive Super Bowl ads. They deliver extraordinary experiences for their customers and get rewarded with loyalty and affinity.


Great customer experience design, is about injecting your purpose and empathy into everything your company does. A large part of this experience has to do with how, you show the customer, you (as the brand) care about them and value their business.


“McKinsey Research has found, that 70 per cent of all repeats buying experiences. Are based on how the customer feels about how they have been treated, during the buying process.”


Before starting any website design or an app development, we will create detailed wireframes for the entire site architecture. Allowing you to visualise the site or app, and then map out its unique experience and features. Wireframes also allow us to analyse the site or app from the end users’ perspective, being able to spot potential issues.


In summary, the wireframing process helps to simplify the website build, allowing for a smoother and usually quicker web design process, ironing out any potential issues before they arise.



Everything we design and develop is built using in-depth research and analysis of your market, customers, opportunities and competition. We then define a series of goals around your brand. Followed by our phased approach to deliver your project that includes sketched ideas and brainstorming, the production of wireframes, static designs, campaigns, copy and user testing.


It doesn’t stop there, with ongoing support ensuring your website continues to deliver results. We monitor, review and analyse how successful your campaign and website are performing. We make sure it is delivering on its core goals.


‘Would I recommend emmersion? YES! But only with reluctance, emmersion is the secret ingredient. That you do not want to share with anyone.’





‘What are you trying to achieve, and how can we help you achieve your goal?’  We look to define your goals and deliver on our promise, to help your business grow. Are you trying to generate more sales, increase qualified leads, build customer awareness or improve conversion rates? Once we understand what you are trying to achieve we devise a strategy to realise this.


 It’s an absolute pleasure working with emmersion. They are currently running our Social Media and website. ‘We love their creativity and flexible working nature.  We feel very safe in their hands.’